HUAZN always focus on the needs of customers, create the greatest value for customers, and provide solutions for business problems.

Service Essence: create the greatest value for customers
Create values for self, only if create values for customers. HUAZN set the needs of customers as the core, guide customers with methods and skills to use, maintain, construct, repair, etc. through professional, friendly and effective services.

Service Purpose: exceed the expectation of customers, pursue to move customers
Supply full range of and all day friendly services with HUAZN feature. Use carefulness, meticulousness and attentiveness to ensure the satisfaction of clients.

Service Spirit: active, rapid, considerate
HUAZN require service staff to take care customers at any moment, actively keep touching with customers in long-term, well know the service condition of products, reach the scene in time once fault happens and solve problems practically, rapidly and effectively.
Market changes rapidly, only the sincere service will not be changed. Increasing the degree of customer satisfaction is the eternal target of HUAZN; smile and praise of customer is the spiritual impetus of continual improvements of HUAZN. In order to ensure our service to achieve the international advanced level, HUAZN will keep working on building more impeccable service system, service facilities, and greater service team, and conduct a modern, informational and humanization service team.

Service Support

Pre-sales, sells and post-sales, supply follow-up service, try our best to be great adviser and assistant, help clients to feel relieved, satisfied and happy, create the whole value for clients, and make the customers satisfy the entire sales process.

Pre-sales：
· Based on the specific requirements of customers, design and manufacture products; 
·According to requirements of customers, provide relative technical documents of equipments, assist customers to complete material examinations, performance analysis, model customization, configuration selection and other jobs;
·Supply customers with relative training of production knowledge;
·Send technical personnel to working scene and help customers to do the field planning and the design of the best working flow and scheme. 

Sells：
·Supply training to operating personnel of the contracted customers; 
·Keep contacting with customers about technical synchronization, make sure the delivered products to satisfy the requirements of manufacture, craft and technical quality;
·Before the delivery, complete all preparation job on the scene; 
·Supervise the delivery of products;
·Introduce to customers about service system;
·Remind customers to prepare of picking up products.

Post-sales：
·Assist customers to protocol the first construction scheme; 
·Equipment installation and examination;
·Supply training to operating personnel on the scene;
·Inspect equipments regularly;
·Actively seek the reasons of un-satisfactions of customers, and solve them promptly;
· Carry out major term of maintenance services.